Restaurants in Dubai are increasingly aware of the importance of online reviews and how they play an important role in generating more bookings, an increase in footfall and helping to meet their budgets.
However, with so many responsibilities to take care of, very few restaurant owners have the time to respond or there’s a possibility of an incorrect response which can cause more harm than good.
Reviews on various channels that are ignored can leave a negative impression on prospective diners, that the restaurant does not care about the feedback from it’s guests.
A Restaurant owners time is extremely valuable and with a full service approach by an experienced writer who knows how to create professional responses that won’t harm your business is an important step to safeguard a restaurant’s online reputation.
With access to your Zomato, Google Maps, TripAdvisor and Facebook accounts, the reviews are handled within 48 hours professionally. Negative reviews are discussed with relevant personnel within your restaurant, e.g. front of house and/or the restaurant owner so that the most accurate and professional reply is published.
I also write private responses to reviewers and occasionally will ask a website to consider the removal of the review if it’s against their guideline policies or can’t be justified. I have a good track record of cleaning up negative reviews either directly with the customer or via the review channel.
For an informal chat about your restaurant’s online reputation get in touch with me!
Essential Food Marketing 